Budget Insulation Refund Policy
Thanks for shopping at Budget Insulation! We aim for top-quality insulation products and services. Here’s our refund policy:
Refund Eligibility:
We accept returns/refunds for:
- Damaged/Defective Products: Contact us within 48 hours of delivery with photo proof. We’ll replace or refund, including original shipping.
- Incorrect Product: Contact us within 48 hours of delivery. We’ll ship the correct item and cover return shipping.
- Order Cancellation: Contact us immediately before shipping for a full refund. If processed/shipped, our standard return policy applies.
Non-Refundable Items:
- Cut/Customised Products (e.g., cut insulation batts)
- Bulk Orders (may have different terms)
Return Process:
- Contact Us: Email [your email] or call [your phone] within the timeframe, with your order number and reason for return.
- Authorisation: We’ll issue a Return Authorisation (RA) number if applicable.
- Packaging: Pack the item(s) in original packaging, if possible, with all accessories/documentation.
- Shipping: Ship to the address we provide, using a trackable method. You’re responsible for return shipping unless due to our error.
- Inspection/Refund: Upon receipt and inspection, we’ll process your refund within [number] business days to the original payment method.
Contact:
Budget Insulation
The policy is subject to change. Check periodically.